1. Scope

These terms apply to local deliveries carried out by Kildare Logs using our own vehicles and drivers, covering areas in County Kildare, parts of Dublin and Wicklow close to Kildare.

2. Service Overview

We use Luton body vans with a tail lift, capable of going wherever a standard car can access, provided there is adequate height clearance. Our trucks can carry up to 2 tonnes and we can usually reverse close to the drop-off point. We do not have a crane, but we use an electric pallet truck for unloading. For gravel or grass surfaces, we use boards to bridge short distances (5–10 metres maximum). Our drivers are flexible and, where access allows, they will deliver to locations such as sheds, driveways, or any safe spot specified by the customer.

3. Access & Safety

Please ensure clear access to your property, adequate turning space, and a safe, level area for unloading. We reserve the right to refuse delivery where access is unsafe or likely to cause damage.

4. Lead-times & Scheduling

Local deliveries are normally completed in the week following purchase. In the low season (summer), delivery times may be longer. We will send a message 1–2 days before delivery to confirm the date and time. During peak periods or adverse weather, times may extend.

5. Failed Delivery & Redelivery

If we attend but cannot complete delivery due to no access, unsafe conditions, or no one present to receive, a redelivery fee may apply to cover additional driver time and fuel.

6. Cancellations & Changes

Changes or cancellations for local deliveries are free up to the day before. Same-day cancellations after the driver has been routed may incur a call-out charge.

7. Product Quality & Claims

Please inspect goods on delivery. If there is any issue, notify us within 48 hours with photos and your order number so we can resolve promptly.

8. Data & Privacy

We use your name, address, phone and email to schedule and complete the delivery and to contact you about any access or safety requirements. Data is handled in line with our Privacy Policy.

11. Governing Law

These Local Delivery Terms are governed by Irish law and disputes shall be resolved in the courts of the Republic of Ireland.