1. Scope
These terms apply to deliveries carried out by Dublin Logs Ltd trading as Kildare Logs using our own vehicles and drivers. Every town, village or area named in the checkout dropdown is part of our own truck service. Local fees range from free to €50 and are confirmed for your full address before payment. County-only destinations elsewhere use nationwide delivery when available for the selected product.
2. Delivery Areas
The groups below describe our delivery areas; the named choices in checkout determine our own truck service and its local fee band. If your area is not listed, we may still be able to deliver through our national delivery partner — please check our National Delivery (only Kerbside) page for more information.
| Delivery area group | Areas |
|---|---|
| Kildare | Allen, Allenwood, Ardclogh, Ardscull, Athgarvan, Athy, Ballitore, Ballymore Eustace, Brannockstown, Brownstown, Burtown, Calverstown, Caragh, Castledermot, Celbridge, Clane, Coill Dubh, Crookstown, Curragh, Derrinturn, Donadea, Dunmurry, Eadestown, Fontstown, Grangemellon, Hawkfield, Johnstown, Kilberry, Kilcock, Kilcullen, Kildangan, Kildare Town, Kill, Killashee, Kilmead, Kilmeague, Kilteel, Ladytown, Leixlip, Lucan, Lullymore, Maganey, Maynooth, Milltown, Monasterevin, Moone, Naas, Narraghmore, Newbridge, Nurney, Osberstown, Prosperous, Punchestown, Rathangan, Rathcoffey, Rathmore, Robertstown, Sallins, Staplestown, Straffan, Suncroft, Timolin, Tully, Two Mile House |
| Dublin | Artane, Baldoyle, Balgriffin, Ballinteer, Ballsbridge, Ballyboden, Ballyfermot, Ballymun, Bayside, Beaumont, Belcamp, Blackrock, Blanchardstown, Cabra, Castleknock, Chapelizod, Cherry Orchard, CityWest, Clondalkin, Clonsilla, Clontarf, Coolock, Crumlin, Darndale, Donaghmede, Donnybrook, Drimnagh, Drumcondra, Dundrum, Dún Laoghaire, Eglinton, Finglas, Firhouse, Goatstown, Howth, Inchicore, Irishtown, Jobstown, Kilmainham, Kimmage, Knocklyon, Liffey Valley, Malahide, Newcastle, North Inner City, Palmerstown, Phibsborough, Portmarnock, Raheny, Ranelagh, Rathfarnham, Rathgar, Rathmines, Ringsend, Sandyford, Sandymount, South Inner City, Stillorgan, Sutton, Swords, Tallaght, Templeogue, Terenure, Walkinstown |
| Wicklow | Baltinglass, Blessington, Bray, Donard, Dunlavin, Grangecon, Greystones, Hollywood, Stratford |
| Carlow | Carlow Town, Palatine |
| Laois | Ballylinan, Stradbally |
3. Service Overview
Pallet trucks require firm, level access. On our own delivery routes, we may use boards to cross up to 3 metres of flat gravel or grass if the ground is suitable, even and not boggy. This is a free, discretionary extra and is not guaranteed. Once a pallet is placed off the boards, we cannot reposition it. Send photographs of any access concerns before ordering.
4. Access & Safety
Please ensure clear access to your property, adequate turning space, and a safe, level area for unloading. We reserve the right to refuse delivery where access is unsafe or likely to cause damage.
5. Lead-times & Scheduling
Local deliveries are normally completed in the week following purchase. In the low season (summer), delivery times may be longer. We will send a message 1–2 days before delivery to confirm the date and time. During peak periods or adverse weather, times may extend.
6. Failed Delivery & Redelivery
If we attend but cannot complete delivery due to blocked access or unsafe conditions, a redelivery fee may apply to cover additional driver time and fuel. You do not need to be home for delivery. Leave clear instructions in advance about where your order should be left, and ensure gates are open and the agreed unloading area is accessible. The driver will follow your instructions where access and conditions are safe. If the location is unsuitable or access is blocked, we will contact you to agree what to do.
7. Cancellations & Changes
Changes or cancellations for local deliveries are free up to the day before. Same-day cancellations after the driver has been routed may incur a call-out charge.
For cancellations and refund requests on orders paid via credit or debit card, a 3% processing fee will be deducted from the total refund amount. This is to cover the non-refundable transaction costs imposed by our payment providers. Therefore, 97% of the original payment will be returned to your account.
8. Product Quality & Claims
Please inspect goods on delivery. If there is any issue, notify us within 48 hours with photos and your order number so we can resolve promptly.
9. Data & Privacy
We use your name, address, phone and email to schedule and complete the delivery and to contact you about any access or safety requirements. Data is handled in line with our Privacy Policy.
10. Governing Law
These Local Delivery Terms are governed by Irish law and disputes shall be resolved in the courts of the Republic of Ireland.
